Privacy Policy
How Axentrixa collects, uses, and protects personal data.
This Privacy Policy describes how Axentrixa ("we", "us", "our"), a company providing audiovisual production services located at Av. Pedro Fontova 7571, Santiago, Chile, processes personal data collected through the website axentrixa.com. This policy is issued in compliance with Chilean Law No. 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada) and applicable data protection regulations.
Data We Collect
- Contact information: name and email address submitted through the contact form on this website.
- Message content: the text of any inquiry submitted via the contact form.
- Technical data: IP address, browser type, operating system, referring URL, pages visited, and time spent on pages, collected automatically via server logs and analytics tools.
- Cookie data: preferences and session information stored in browser cookies. See our Cookie Policy for details.
Purposes of Processing
- To respond to inquiries submitted through the contact form.
- To understand how visitors use this website and improve its content and functionality.
- To comply with legal obligations applicable to our business activities in Chile.
- To maintain the security and integrity of our systems.
Legal Basis
Processing of personal data is carried out on the basis of: (a) your consent, given when you submit the contact form and accept this policy; (b) our legitimate interest in operating and improving our website; and (c) compliance with legal obligations under Chilean law.
Data Sharing
We do not sell, rent, or trade personal data with third parties. We may share data with:
- Technology service providers who assist in website hosting, email delivery, and analytics, under confidentiality obligations.
- Public authorities or courts when required by Chilean law or a valid legal order.
International Transfers
Some of our service providers may be located outside Chile. In such cases, we take reasonable steps to ensure that personal data is protected to a standard equivalent to that required under Chilean Law No. 19.628.
Data Retention
Contact form data is retained for as long as necessary to respond to the inquiry and for a reasonable period thereafter, not exceeding two years unless a longer period is required by law. Technical and analytics data is retained for up to 14 months in aggregated form.
Your Rights
Under Chilean Law No. 19.628, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data where processing is no longer justified.
- Oppose the processing of your data for specific purposes.
To exercise any of these rights, contact us at info@axentrixa.com or by post at Av. Pedro Fontova 7571, Santiago, Chile. We will respond within a reasonable timeframe and in accordance with applicable law.
Security
We implement technical and organizational measures appropriate to the nature of the data processed, including encrypted data transmission (HTTPS), access controls, and regular security reviews. No transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children
This website is not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through this site, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of the website after any changes constitutes acceptance of the updated policy.
Contact
For questions about this Privacy Policy or our data practices, contact us at:
- Email: info@axentrixa.com
- Phone: +56 2 2248 8564
- Address: Av. Pedro Fontova 7571, Santiago, Chile